Insurance

AUTOHUB's Members D2D Package Transit Insurance

This applies to the JAPAN -NZ D2D “Fixed Price” Package Service only.

FOR OTHER COUNTRY IMPORTS, WE DO NOT PROVIDE AUTOMATIC COVER, and suggest you arrange cover with an insurer of your choice. We are happy to provide quotations through our insurers.

For those customers who have taken advantage of our D2D package, a comprehensive insurance cover is provided, subject to conditions as set out below

Full cover starts as soon as vehicle is “in Autohub Care and Control”.

Your vehicles are covered under Institute Cargo Clauses A which provides cover for all risks of loss or damage to the vehicle including theft of parts and accessories during transit. Cover commences from the point where Autohub takes care and control of your vehicle, and continues during the transit until the vehicle is delivered out of our care, at the first nominated local delivery address supplied to us.

It covers total loss, collision damage, fire and theft of non modified, driveable, road going vehicles only.

Should you purchase a vehicle which is outside of manufacturers build specs, or a vehicle in damaged, non running condition, then you are not fully covered. We advise that you contact us prior to shipping and discuss the situation.

It Covers:

  • Fire, Theft, Accidental Damage.
  • Earthquake and Tsunami
  • Total Loss on board, and General Averages claims.
  • Inclusions (as long as Autohub has prior notice from the Seller upon booking/invoice).
  • All vehicle costs, up to point of claim.
  • Theft of Audio, wheels, shift lever etc(with proof).
  • Replacement “ smart” keys, or Electronic Remote Keys if lost in our care.
  • Autohub policy has a “Zero” excess to pay.

It DOES NOT cover:

  • No cover whilst vehicle in care of Shipper, Agent, or their suppliers/transporters.
  • Electrical/Mechanical issues (unless definite proof of negligence by Autohub).
  • Damage caused (or contributed to) by vehicle modification, lowering, aero parts etc.
  • Damage or theft to vehicles purchased as “Damaged” which are shipped unrepaired.
  • Damage caused by, or contributed to by processes on vehicles deemed by stevedores or Agents to require towing or forklift to load or unload vessels in an expedient manner.
  • Loss of Vehicle value after any repair claim, or loss of potential buyer.
  • Betterment. We are only liable to bring vehicle back to purchase condition.
  • Loss of Japanese after market Navigation systems.*
  • Minor claims under $250.
  • Rust oxidisation and discolouration.
  • Excludes third party liability.

* We will only replace Japanese after market navigation systems with a NZ audio system (not a navigation system).

SUBMISSIBLE CLAIM

You must:

  • Have vehicles shipped via the AUTOHUB JAPAN – NZ D2D package service.
  • Have paid for the vehicle in full.
  • Notify AUTOHUB NZ as soon as possible, but within 7 days of vehicle arrival on (09) 411 7425, or robin@autohub.co.nz.
  • Have a completed claim form returned within 14 days of vehicle arrival.
  • Not claim for minor damage / loss, for items of value which are less than $250 + GST.
  • Not commence repair without AUTOHUB NZ written approval.
  • Supply sufficient supportive information to evaluate the claim.

HOW TO MAKE A CLAIM:

  • Contact AUTOHUB NZ as soon as possible, and we will send a claim form.
  • Complete the form and fax to AUTOHUB NZ on (09) 411 9465.
  • Include these items:
    1. Japanese auction description sheet, or Singapore Evidence of Offer.
    2. NZ towing check sheet.
    3. Two quotations for repair.
    4. Supportive photos
  • Forward all digital content to robin@autohub.co.nz.
  • Forward all printed matter by fax to : (09) 411-9465. Attn: John/Robin.
  • It is up to YOU to provide irrefutable evidence of loss or damage whilst during our care.

AUTOHUB New Zealand Ltd. Reserves the right to:

  • Negotiate payment settlement.
  • Supply parts from its own sources.
  • Repair at any designated repair workshop.
  • Limit payment to the same amount as a subsequent independent company quotation is sourced.
  • Return a vehicle only to its quoted condition at purchase.
  • Reduce payment amount where "betterment" results / new items replaced.
  • Decline those parts of claims for "service items, fuel, grooming, etc".
  • Decline claims for mechanical or electrical faults.
  • Decline any claim, with insufficient, or incomplete information.
  • Decline any claim, which contains false/ altered content or statement.